Terms of Service

    Last Updated: January 2024

    1. Acceptance of Terms

    By accessing or using Easy to Review's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

    2. Service Description

    Easy to Review provides automated review request and management software designed to help businesses collect customer feedback and improve their online reputation. Our services include:

    • Automated review request delivery via email and SMS
    • Integration with popular business management systems
    • Analytics and reporting dashboards
    • Multi-platform review link management

    3. Account Registration and Responsibilities

    Account Creation

    You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

    Authorized Use

    You represent that you have the authority to bind your business to these terms and to collect and use customer contact information in accordance with applicable laws.

    4. User Obligations and Acceptable Use

    You agree to:

    • Only send review requests to customers who have engaged with your business
    • Comply with all applicable laws, including anti-spam regulations (CAN-SPAM, GDPR, TCPA)
    • Obtain proper consent before sending SMS messages where required by law
    • Not incentivize, manipulate, or falsify reviews
    • Not use our services to harass, abuse, or send unsolicited communications
    • Not attempt to circumvent usage limits or restrictions
    • Not reverse engineer, decompile, or attempt to extract source code

    5. Payment Terms

    Subscription Fees

    Fees are charged in advance on a monthly or annual basis, depending on your selected plan. All fees are non-refundable except as required by law or as explicitly stated in these terms.

    Payment Processing

    You authorize us to charge your provided payment method for all fees. If payment fails, we may suspend your account until payment is received.

    Price Changes

    We reserve the right to modify pricing with 30 days' notice. Continued use after notice constitutes acceptance of new pricing.

    6. Term and Termination

    Cancellation

    You may cancel your subscription at any time through your account settings. Cancellation is effective at the end of your current billing period. No refunds will be provided for partial periods.

    Suspension or Termination by Us

    We reserve the right to suspend or terminate your account immediately if you violate these terms, engage in fraudulent activity, or use our services in a manner that harms our business or other users.

    Effect of Termination

    Upon termination, your right to use our services ceases immediately. We will retain your data for 90 days before permanent deletion, unless otherwise required by law.

    7. Intellectual Property

    All content, features, and functionality of our services, including software, text, graphics, logos, and designs, are owned by Easy to Review and protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use our services in accordance with these terms.

    8. Data and Privacy

    Our collection and use of personal information is governed by our Privacy Policy. You retain ownership of your business data and customer information. You grant us a license to process this data solely for the purpose of providing our services.

    9. Warranties and Disclaimers

    OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee uninterrupted, error-free, or secure operation of our services.

    10. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, EASY TO REVIEW SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, WHETHER IN AN ACTION IN CONTRACT, TORT, OR OTHERWISE, ARISING FROM YOUR USE OF OUR SERVICES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

    11. Indemnification

    You agree to indemnify and hold harmless Easy to Review from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services, violation of these terms, or infringement of any third-party rights.

    12. Dispute Resolution

    Informal Resolution

    Before filing a claim, you agree to contact us to attempt to resolve the dispute informally.

    Arbitration

    Any disputes not resolved informally shall be resolved through binding arbitration in accordance with commercial arbitration rules. You waive the right to participate in class actions or class arbitrations.

    Governing Law

    These terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

    13. Changes to Terms

    We reserve the right to modify these terms at any time. Material changes will be communicated via email or through our platform. Continued use after changes constitutes acceptance of modified terms.

    14. Miscellaneous

    Entire Agreement: These terms constitute the entire agreement between you and Easy to Review regarding our services.

    Severability: If any provision is found unenforceable, the remaining provisions will remain in full effect.

    Waiver: Our failure to enforce any right or provision does not constitute a waiver of such right or provision.

    Assignment: You may not assign these terms without our written consent. We may assign our rights without restriction.

    15. Contact Information

    For questions about these Terms of Service, please contact:

    Email: legal@easytoreview.com

    Mail: Easy to Review, Legal Department